Gabriel A. Akinbode

Business Administrator | Business Analyst | Operations Manager

Itori, NG.

About

Highly analytical and results-driven Business Administrator with 5+ years of experience optimizing operations, improving processes, and enhancing service delivery across diverse sectors. Proven ability to translate complex business data into actionable insights, lead strategic initiatives, and drive significant improvements in efficiency and customer satisfaction. Adept at leveraging strong organizational and communication skills to collaborate with cross-functional teams and deliver measurable business outcomes.

Work

Micro1xl

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Business Administrator (Part-Time, Remote)

Remote, N/A, N/A

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Summary

Led daily business operations and supported workflow efficiency, ensuring compliance and strategic alignment in a remote setting.

Highlights

Managed daily business operations, optimizing workflows and improving overall efficiency for remote teams.

Collaborated effectively with cross-functional teams to develop and implement strategic business initiatives, improving operational synergy.

Conducted thorough quality assurance checks on business processes and documentation, ensuring compliance and mitigating operational risks.

Beam Staffing Solutions

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Business Analyst (Part-Time, Remote)

Remote, N/A, N/A

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Summary

Analyzed business operations and led improvement projects, delivering data-driven insights to enhance service delivery and customer satisfaction.

Highlights

Analyzed complex business operations, providing actionable, data-driven insights that informed strategic decisions and drove performance improvements.

Led multiple projects focused on enhancing service delivery and boosting customer satisfaction, achieving measurable positive outcomes.

Developed and presented comprehensive reports and presentations for management, facilitating informed decision-making and strategic planning.

Royals Unisex Salon & Boutique

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Operations Manager

N/A, N/A, Nigeria

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Summary

Directed daily operations, optimizing customer service, sales performance, and inventory management to enhance overall business efficiency.

Highlights

Oversaw daily operations, significantly improving customer service delivery and enhancing overall client experience.

Monitored and analyzed sales performance, managed inventory levels, and supported budget optimization, contributing to financial stability.

Implemented data-driven, feedback-based improvements that enhanced service quality and operational efficiency across the salon and boutique.

Lab Cleaning Services (LAWMA)

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Customer Service Representative

Lagos, Lagos State, Nigeria

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Summary

Provided exceptional customer service, effectively resolving complaints and contributing to high customer satisfaction and loyalty program development.

Highlights

Resolved customer complaints with high efficiency, directly contributing to a 97% customer satisfaction rating.

Assisted management in the successful development and implementation of customer loyalty programs, fostering client retention.

Solpia Nigeria Limited (X-Pression)

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Production Assistant

N/A, N/A, Nigeria

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Summary

Supported production activities and quality control, ensuring operational efficiency and contributing to process optimization.

Highlights

Supported critical production activities and maintained stringent quality control on production lines, ensuring product standards.

Accurately recorded production activities and data, contributing to informed process optimization efforts.

Education

D.S Adegbenro ICT Polytechnic

N/A, Ogun State, Nigeria
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HND Business Administration

D.S Adegbenro ICT Polytechnic

N/A, Ogun State, Nigeria
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OND Business Administration

Community Grammar School, Ipaja, Ayobo

Ipaja, Lagos State, Nigeria
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SSCE Secondary School Leaving Certificate

Languages

English

Yoruba

Skills

Business Operations Management

Business Operations Management, Operations Management, Workflow Optimization.

Customer Relationship Management

Customer Relationship Management, Client Relations, Customer Service.

Data Entry & Documentation

Data Entry, Documentation, Record Keeping.

Reporting & Presentation

Reporting, Presentations, Data Visualization.

Time Management

Time Management, Prioritization, Productivity.

Confidentiality

Confidentiality, Data Security, Privacy.

Strategic Planning & Analysis

Strategic Planning, Business Analysis, Market Analysis.

Process Improvement

Process Improvement, Operational Efficiency, Lean Methodologies.

Quality Assurance

Quality Assurance, Quality Control, Compliance.

Remote Work & Communication

Remote Work, Virtual Collaboration, Digital Communication.

Attention to Detail

Attention to Detail, Accuracy, Precision.